Email support
Write to support@usecleanbreak.com with your phone model, OS version and what happened. Never send passwords or card details.
Safety or unwanted contact
Remove a member or leave a family anytime in the app. Report concerns to support@usecleanbreak.com.
Account & privacy
Common questions
My alarm didn’t ring
Make sure notifications are allowed for CleanBreak, your phone isn’t in a Focus mode that silences it, and the volume is up. On Android, turn off battery optimization for CleanBreak.
I didn’t get my verification or reset code
Check spam and Promotions, wait a minute, then tap Resend. Codes are only sent to emails that have a CleanBreak account (for password reset).
How do I accept a family invite?
Sign up with the same email the invite was sent to, then open Family → Invitations. See the invite help page.
How do I cancel my subscription?
Subscriptions are managed by your app store: Google Play → Payments & subscriptions, or iPhone Settings → your name → Subscriptions.